Scheduling Coordinator

Scheduling Coordinator 2022-04-12T19:01:51+00:00

Position: Scheduling Coordinator

Reports to: Vice President

Job Overview

AOPA award-winning flight school, Sierra Charlie Aviation is looking for a full-time Dispatcher with a strong customer service background for our Scottsdale location. Dispatch is a critical role at SCA; the successful candidate will be one of the first points of contact for incoming students and visitors and is responsible for ensuring the smooth operation of student and renter billing, flight schedules, and aircraft dispatch.

Hours

Monday – Friday, 8:00a – 4:00p

Responsibilities

  • Manage student and renter flight schedules including: initial scheduling, flight check-in and dispatch, and monitoring / troubleshooting flights to adjust for any issues or delays
  • Greet and direct current students, potential students, and all other visitors
  • Answer and direct inbound phone calls, field basic questions about Sierra Charlie, our offerings, and the SCA team
  • Respond to students and instructors in a timely and professional manner
  • Communicate and coordinate with maintenance department on a daily basis
  • Ensure all students and renters have the necessary paperwork and documentation prior to flying
  • Maintain and run regular reports
  • Manage daily student and renter billing
  • Provide other general administrative support when required

Skills and qualifications

  • High school diploma, undergraduate degree a plus
  • 2+ yrs experience as a dispatcher or in similar roles such as medical receptionist, sales appointment setter, or hospitality customer service
  • Proficiency with the Microsoft Office Suite, especially Excel
  • Hands-on approach to customer service; must be personable and friendly
  • Ability to manage time in a fast-paced environment
  • Sound technical aptitude, ability to quickly learn new software systems and processes
  • Excellent organizational skills and attention to detail
  • Exceptional communicator, both written and oral
  • Solid problem-solving skills
  • Ability to remain calm and focused when faced with workplace disruptions

Salary: Negotiable